Coinbase says its problem days are over. Better Business Bureau disagrees.

They've changed. They promise. 

To hear the San Francisco-based cryptocurrency exchange Coinbase tell it, they've turned over a new leaf. Sure, SEC documents revealed scores of customer complaints against them — ranging from allegations of fraud to negligence — but those were in the (very recent) past. These days, insists the company in a series of blog posts and statements to Mashable, Coinbase is a different animal.

But over the course of 2018 its customers have deluged the Better Business Bureau with complaints. Maybe they missed the memo?

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