As successful as Nintendo's Switch has been, some users have complained about malfunctioning controllers since the early days of the console's life. Now, it looks like the company has an action plan for addressing the issue.
An internal Nintendo memo obtained by Vice notes that the company's customer service team was told that people will no longer be charged for their Joy-Con controller repairs. It also says that warranty restrictions don't apply, and that those who already paid for a repair will receive a refund.
"Customers will no longer be requested to provide proof of purchase for Joy-Con repairs," the memo reads. "Additionally it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair [...] confirm the prior repair and then issue a refund." Read more...
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